Terms and Conditions

Please read the following Terms & Conditions carefully before placing your order with Dendara Ltd.  By using Dendara Ltd's service, you agree to be bound by these Terms and Conditions. We reserve the right to refuse the sale of goods or services or to cancel an order under certain circumstances.

ORDER PLACEMENT

When you place your order you are doing so in acceptance of these terms and conditions and it is important that you have read them before you go ahead and order. We also provide an FAQ page to guide you in making the best choice prior to ordering.

VARIABILITY DISCLAIMER

Every order is handcrafted therefore, variables are possible.

For cakes, the height depicted in the pictures on our webshop is custom. Each cake is at least 4 inches in height and can vary from 4-6 inches depending on the baking process and decoration. We aim to equate the cake and filling portion being keen to keep the refined portion minimal and emphasise freshly prepared seasonal fillings such as compotes, preserves, curds, jams, etc.

Since we decorate more intuitively, not one order is identical.

NUT ALLERGIES

We cannot guarantee against cross contamination of or between nuts. Baked goods can be made without any nuts but could contain traces as nuts are used in the kitchen. It is the responsibility of the Customer to inform their guests that traces of nut could be present in the cake.

Please refer to our FAQ page and read the section pertaining to nut-free before ordering. 

PAYMENT

For small orders such as a whole cake and/or tart, payment is required in full upon ordering via the webshop.

For custom or event catering orders for larger numbers – a non-refundable deposit of 50% is required to secure your booking and reserve your date. By paying the deposit you are agreeing to the terms and conditions. Payment in full is due two weeks prior to the date.

Our policy is first come first served. No booking is confirmed until the deposit is received.

Payments/Deposits are the responsibility of you, the Customer. We will not send reminders.

If the payment is late, Dendara Ltd has the right to cancel the order and the deposit is forfeited.

CANCELING AN ORDER

You can cancel an order up to 48 hours prior to pick-up/delivery date. Kindly email us and we will cancel and refund your order to your original payment method.

ACCEPTANCE OF AN ORDER

When an order is placed you will get an automated confirmation email to confirm receipt. 

Please ensure all contact details, personal information, spelling of names, design requests, delivery details and any requested changes have been properly documented. Notify Dendara Ltd by phone or email immediately of any errors.

PICK-UP & DELIVERY

We offer pick-ups solely during our bakery’s opening days and hours.

The best way to travel with your custom cake is by placing your cake on a flat surface. Please avoid any bumps and drive slowly. During warm months, we recommend travelling with the AC on high to help keep the buttercream structure firm for travel.

When you have collected your order or after delivery, we accept no responsibility for any damages caused by manhandling, falling, poor storage, weather damage, etc. If you request an emergency call out, we will endeavor to restore the cake to its original presentation for an agreed call-out fee.

We also offer delivery in London Zone 1 every Thursday and Saturday from 12 pm – 4 pm.

STORAGE & SERVING

Baked goods need to be stored correctly.

For savoury items, it is best to refrigerate for up to 3-5 days and preheat at 175°c for 3-5 minutes before eating.

For sweet tarts, refrigerate for up to 5 days and eat at room temperature.

Our hand pies and tarts freeze very well for up to 3 months.

When it comes to cakes, if you are not planning to serve your cake within an hour or two after you pick-up or receive your order, we recommend storing your cake in the refrigerator. If you plan to leave your cake in the refrigerator overnight, be wary of strong odours in your fridge like onion or garlic that may seep into your cake. We recommend removing your cake from the refrigerator at least 2 hours prior to serving for optimal taste and texture at room temperature.

Never leave your cake in the heat or out for long on humid days, the buttercream will melt causing the structure to collapse and the flowers will wilt.

RETURNS POLICY

In the unlikely event you were not satisfied with your orders, we cannot offer returns as our products are handmade to order and perishable. If it happens that you have any issues with your order, kindly email us with your feedback and we will make sure to do our best to meet your requirements. 

DISCLOSURE OF INFORMATION

Dendara Ltd will not disclose any personal information such as your name, address, email, or telephone number to any party outside of the company, unless the customer has authorized us to do so or unless required by law to disclose such information. Furthermore, under no circumstances will Dendara Ltd sell or receive payments or services for disclosing customer’s personal information to any partner or external company.