FAQ

Are you celiac safe?

We serve many happy, grateful celiacs.

All our food is completely gluten free (as well as dairy and refined sugar free). We guarantee no cross contamination on site as our food is made in our Kensington kitchen, which is a dedicated space. We do not have any gluten on site. We do our due diligence to source the purest of ingredients that avoid cross contamination.  

Our founder has also been eating free-from for almost two decades due to intolerances and approaches allergens with the utmost seriousness.

Are you vegan?

No. We are allergen-friendly, albeit 80% of our menu was created vegan.

Any label with a “V” in store stands for vegan.

Is your food Halal?

Yes! We use chicken that is free-range and halal. Our Angus beef and lamb are grass fed and halal as well.

Rarely, we use halal beef gelatine in desserts (just one item).

What flours do you use?

Our supplier is Shipton Mill. All the flours used are organic and whole-grain gluten-free. We create all our flour blends from scratch using whole grains such as brown rice, millet, sorghum, and buckwheat.

Is everything low sugar?

We are passionate about keeping every baked good nutrient dense thus, keeping sugar low is a cornerstone of our ethos. 

If you are unsure about what to order and are new to low sugar, then kindly ask our servers or email us prior to an online order to ensure you’ve made the right decision as some items are slightly sweeter than others, which we can recommend if that is what you’re seeking.

What sugar do you use?

We use sources like Egyptian Medjool dates, organic maple, organic coconut, organic agave and organic unrefined cane – minimally, simply to accentuate the natural produce already present.

Our primary source of sweetness is derived from fruits and root vegetables, which we aim to honour as nature intended without much added sugar.

Do you do custom cakes?

We do not customise cakes unless for weddings with a minimum serving required.

Our smallest cake size is a 6" and can be ordered through the web shop.

For custom wedding cakes, click here to fill out our inquiry form and a team member will respond within 24 hours. Please note all custom orders need 1 month advance notice.

Can I substitute sugar in cakes?

For our cakes, we use minimal unrefined cane as our primarily choice because it takes less amount of sugar overall, provides the best texture and is neutral in taste and colour. For example, our Shortcake is sweetened with maple syrup yet, tastes much sweeter than the options with unrefined cane. 

We also created our cakes for celebrations and not every day meals as the rest of our pastry.

We are low sugar regardless of sweetener used and put the minimum required for structure and texture (as sugar is not merely for sweetening).

In particular, all our buttercreams require unrefined cane to be stable or else they melt.

An idea of how much sugar is used: a 3 layer cake 8-inch cake (fits up to 16-18 people) takes no more than 3/4 cup of sugar. 

We do not substitute sugar in any of our cakes unless for large catering orders. Substitutes also come at a higher price point. 

Do you have anything that is nut-free?

The only completely nut-free option is our Salted Tahini Brownies – we use a vegan butter that is based on coconut, shea, and a bit of almond cream as we refuse to use margarine being dairy-free. Therefore, very little is free of almonds (albeit it is traces).

We can also easily make our Chocolate Cake varieties nut-free, however, the filling will be fruit compotes and no curds. 

Please note we cannot guarantee against cross contamination of or between nuts. Baked goods can be made without any nuts but could contain traces as nuts are used in the kitchen. 

If you want our savoury specials or any other item it would have to be a custom order in advance (at least 10 days) – we only accept large catering orders for custom as they would have to be made specifically. 

What if I have food allergies?

We like to believe we have something for everyone being completely gluten, dairy and refined sugar free with plenty of vegan options, as well as, paleo and keto.

If you have specific allergens, kindly check our ingredient list online to see what is safe for you to eat and/or ask our Barista’s/Servers. We cannot remove ingredients from our baked goods. 

Do you take bookings at the bakery?

We do not take bookings, rather operate on a first come, first served basis as many people come from far to try our food. 

Our bakery space is intentionally small and intimate to enable connection and also, discourage the cafe and lounging on screens culture. 

The space features two coffee tables able to seat up to 3 people each and two stools facing our display counter. 

If the weather permits, we highly encourage grabbing a takeaway and taking a 5-minute walk to Kensington Palace Gardens or Hyde Park!

Do you take custom orders?

Custom orders are only available for large catering numbers and events, and must be ordered at least a month in advance with a deposit paid to confirm. Click here to fill out our inquiry form and a team member will respond within 24 hours.

Our Pastry Chefs solely follow our Founders recipe to the word and cannot adapt. Thus, custom orders are prepared by our Founder exclusively and require earlier notice and will vary in price according to request, ingredients, number of servings, and hours required to fulfil – to name a few variables. 

Do you offer private and corporate catering?

We do offer catering for private and corporate events. There are many options on our menu perfect for banquets or buffets. All of our tarts can be made as canapes and we also offer a wonderful selection of seasonal and best selling vegan salads. Click here to fill out our inquiry form and a team member will respond within 24 hours. Please note all custom orders need 1 month advance notice.

Do you do delivery?

Yes, however, we only deliver orders with £200 as a minimum amount plus a £35 delivery charge, on Thursdays and Saturdays from 12-4 pm, and exclusively to London Zone 1 areas.

Our team is small (we’d have to send out a member personally) and we do not currently have our own transportation, therefore, the cost to deliver is higher. 

How early in advance should I order?

We need a minimum of 3-10 days in advance for orders. The majority of our products especially cakes, are seasonal and change quarterly. Therefore, we don’t have the specific ingredients on hand.

Custom catering orders for events or corporate require a minimum month in advance. 

Do you take any last minute orders?

We are a micro, independent bakery focused on hand crafting our baked goods in small batches and reducing waste. Therefore, we do not have any whole cakes or tarts for last minute. Very rarely, on occasions, we will prepare one and announce it online. 

For orders requested a day before, kindly call the bakery for them to check with the kitchen if anything can be available for the following day. We can only cater to the flavours and sizes we serve upstairs in the bakery that is only 8 inch tarts and cakes, we cannot cater to smaller or bigger.